Contact & Support
We're here to help! Get in touch with our team for support, feature requests, or just to say hi.
General Support
Questions, issues, or feedback about CookieJar
Use the form belowBug Reports
Found a bug? Help us fix it
Select "Bug Report" in formFeature Requests
Have an idea? We'd love to hear it
Select "Feature Request" in formSend Us a Message
Fill out the form below and we'll get back to you within 24 hours.
Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours during business days (Monday-Friday). Urgent issues are prioritized.
I'm having trouble with my subscription. Who do I contact?
For billing and subscription issues, use the form above and select "Billing & Subscriptions" as the category. Please include your account email and a description of the issue.
How do I report a bug?
Use the contact form above and select "Bug Report" as the category. Please include: (1) What you were trying to do, (2) What happened instead, (3) Your browser and operating system.
Can I request a new feature?
Absolutely! We love hearing from users. Use the form above and select "Feature Request" as the category. We prioritize features based on user demand.
Is there a phone number I can call?
Currently, we only offer form-based support to ensure all requests are properly tracked and documented. This allows us to provide better, faster responses.